Shipping policy

This Shipping & Delivery Policy is part of our Terms of Service ("Terms" and should therefore be read alongside our main Terms: https://birdysplants.com/policies/terms-of-service.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

 

Free Shipping

We offer free standard shipping on orders over $100 in Canada and USA.

 

Expedited Shipping

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information if required.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information, please refer to our Terms of Service.

 

International Shipping

We offer international shipping to the following countries: 

Australia, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United States, and the United Kingdom. 

Free standard shipping is valid on specific international orders. 

Please note we may be subject to various rules and restrictions concerning some international deliveries, and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

 

Duties and Taxes

Customers are responsible for any additional duties, taxes, customs charges, brokerage fees, or import fees imposed by the destination country unless these charges were collected at checkout. These costs are outside of Birdy's Plants' control and are not included in the order total unless otherwise stated.

Failure or refusal to pay applicable duties, taxes, customs charges, or carrier fees does not qualify an order for a full refund.

 

Refused, Unclaimed, or Returned International Shipments

If an order is refused, abandoned, unclaimed, or returned to Birdy's Plants because the customer declines or fails to pay applicable duties, taxes, customs charges, brokerage fees, or other import-related costs, the customer remains responsible for the shipping costs incurred by Birdy's Plants.

Once the order has been returned to us and the eligible products have been received in acceptable condition, a refund may be issued for the merchandise. The actual outbound shipping cost paid by Birdy's Plants will be deducted from the refund, even if the order originally qualified for free or discounted shipping.

Any return shipping charges, customs charges, brokerage fees, carrier fees, or other costs charged to Birdy's Plants as a result of the refused, abandoned, or unclaimed shipment may also be deducted from the refund.

Free shipping refers to the amount charged to the customer at checkout and does not mean that Birdy's Plants incurred no shipping cost.

 

Customs Rejection

If an order is rejected by customs for reasons unrelated to the customer's refusal or failure to pay applicable import charges, please contact us.

Depending on the circumstances, you may have the option to have the order shipped again at your expense or receive a refund for eligible merchandise less any shipping or carrier costs incurred by Birdy's Plants.

Reshipping costs will be charged at the actual shipping rate.

For EU and UK customers: This does not affect your statutory rights. For more information, please refer to our Terms of Service.

 

Returns

If you have any questions about returns or refunds, please refer to our Refund Policy or email us directly at info@birdysplants.com for assistance.