Refund policy
We offer a 7-day return policy from the date your order is marked as delivered. To be eligible for a return, you must contact us within 7 calendar days of delivery.
Return Eligibility
To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it, including its original packaging. You must also provide your order confirmation or proof of purchase.
To request a return, please contact us at info@birdysplants.com within 7 calendar days of your order being marked as delivered.
Please include your order number, the item(s) you wish to return, and the reason for your request. Once your return has been reviewed and approved, we will provide instructions on how and where to return your order.
Return shipping costs are the responsibility of the customer unless the return is the result of an error on our part or a verified shipping issue.
Items returned without prior authorization will not be accepted.
If you have any questions regarding a return, please don't hesitate to contact us at info@birdysplants.com.
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives. If your order is damaged, defective, or you have received the incorrect item(s), please contact us within 48 hours of your order being marked as delivered by emailing info@birdysplants.com.
To help us investigate and process your claim, please include:
- Your order number.
- Clear photographs of the outside of each shipping box.
- Photographs of all shipping labels.
- Photographs of the packaging materials.
- Photographs of every damaged or incorrect item.
- One photograph showing the complete shipment.
- A brief description of the damage or issue.
Please do not discard any damaged products, shipping boxes, or packaging materials until your claim has been reviewed. We may request additional photographs or ask that the shipment be retained for inspection by the shipping carrier.
Claims submitted without sufficient documentation or after damaged products and packaging have been discarded may not be eligible for replacement or reimbursement, as we may be unable to verify the claim reasonably.
Damage claims must be submitted within 48 hours of delivery. Claims submitted after this timeframe may not be eligible for replacement or reimbursement, as we may be unable to reasonably verify the condition of the shipment or determine whether the damage occurred during transit.
Once your claim has been reviewed, Birdy's Plants will determine the most appropriate resolution, which may include a replacement, store credit, partial refund, or full refund, depending on the circumstances.
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged or we shipped the incorrect product:
- Gift cards
- Sale or clearance items
- Opened or used soil mixes, amendments, or plant care products
- Products that have been opened, used, or are no longer in their original condition
If you have any questions about whether your purchase is eligible for a return, please contact us before returning your order.
Replacements
We do not offer traditional product exchanges.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Once we have reviewed your claim, we will determine the most appropriate resolution, which may include sending a replacement item, issuing store credit, or providing a refund where appropriate.
Refunds
Once we have received and inspected your returned item or reviewed your claim, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
Original shipping charges are non-refundable unless the refund is the result of an error on our part or a verified shipping issue.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@birdysplants.com, and we'll be happy to assist you.
Chargebacks
If you experience an issue with your order, we encourage you to contact us before initiating a chargeback with your payment provider. We are committed to resolving legitimate concerns fairly and as quickly as possible.
If a chargeback is initiated, Birdy's Plants reserves the right to submit all relevant documentation to the payment processor or financial institution reviewing the claim. This may include order details, delivery confirmation, correspondence, photographs, and any other information related to the transaction.
We appreciate the opportunity to review and resolve any concerns directly before a chargeback is filed.
Contact Us
If you have any questions about our return or refund policy, we're always happy to help.
You can reach us at:
Email: info@birdysplants.com
We aim to respond to all inquiries as quickly as possible and appreciate the opportunity to resolve any concerns before a return or claim is submitted.